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813-949-9383
 
 
 
 
 

 

 

Customer Service


We offer the best customer service you will ever receive!

Just ask our customers, we often hear a lot of thanks for our quick responses to emails, wonderful service and our dedication to making sure they choose the right ecommerce product.

We know you spend hours researching the net finding the best solution and often need an insight into the vast array of products on the market. Our highly trained staff is very knowledgeable about all the translation tools we carry and if we do not have a product that will meet your needs we will try to suggest other products on the market will.

If you have any question about ourproducts or services please contact us at 813-949-7010. If you would rather contact us by email you will find we answer all email quickly, never wait for critical questions to be answered!

Payment Options Return / Exchange Policy
Shipping Web site prices and Information
Contact Info  


Payment Information           
We accept Master Card, Visa, Discover, American Express, Money Orders checks and overseas wire transfers.  

Your credit card is never billed until we ship your order.
Note: We cannot ship product until checks have cleared the bank.

PHONE ORDERS  (813) 949-9383     ( 8am - 5pm EST Monday - Friday ) 
We will be more than happy to take your order over the phone or answer any questions before you place your order.

FAX ORDERS     ( 813) 948-1588 24 hour FAX line   
Print and Fax us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.  The FAX arrives in a very secure office with restricted access. Your card information is safe. Our 24 hour FAX line is:1-813-948-1588.

MAIL ORDERS 
We accept, money orders, *checks and major credit cards.
Print and Mail us the totaled order form off your computer screen. The completed order form, if filled out completely it will provide all that we should need to process your order.

*NOTE: WE CANNOT SHIP UNTIL THE CHECK HAS CLEARED 
Make checks Payable to: 
Mail Payments to:

Imagiforce Corporation
218 E. Bearss Avenue, #308

Tampa, FL 33613

United States



Shipping   

We ship most packages through, Airborne, UPS and Federal Express. These are preferred shippers since each offers tracking of your packages.  Please remember that we cannot ship to a P.O. Box, we need a physical address.

Shipping is added to your order after you fill in your address, shipments are based on shipping to the continental USA.

Puerto Rico, Alaska and Hawaii can be shipped through USPS (Priority Mail) on some items since their rates are more affordable. Higher ticket items will require shipping through a carrier that does offer more reliable tracking information. 

Same Day Shipping! Orders placed by 3pm EST are shipped the same day in most cases. If you need to confirm this feel free to give us a quick call and we will make sure your product is being shipped and give you a tracking number.

Please remember that we cannot ship to a P.O. Box, we need a physical address. 

International Shipments
 We ship world wide but some restrictions apply. We will be happy to give you a quote for shipping, just send us your shipping address and the product you wish to order and we will send you back a quote quickly.

Please contact us directly by email for more information - sales@imagiforce.com.

Customs
We mark all international packages with the contents and list the approximate replacement cost of the items on the customs documentation. All customs and import duties are applied when your shipment reaches the destination country, and, as we have no control over these charges and no way to estimate what they will be, these charges are your responsibility. Please contact your local customs office for details on how charges are applied in your locale.



Return / Exchange Policy

Most of our products come with a 15-Day Money Back Guarantee, if you are not completely satisfied with your purchase, email sales@imagiforce.com or call our Customer Service Department at 1-813-949-9383 between 9 and 5 p.m. EST and request help with your return. 

Downloaded products are included in this 15 day period.

*TERMS AND CONDITIONS: 

International orders may be exchanged only when defective.

All items marked "clearance" are not refundable, all sales on these items are final.

All items we sell come with our 30-day Guarantee Against Defects. If your product is defective in any way just send us an Email for a Return Authorization Number. Defective software will be replaced upon receipt of the defective product.   

HOW TO MAKE A RETURN:

If you would like to make a return you must first call us at 1-813-949-9383 or email us at sales@imagiforce.com  to obtain an RMA Number. We will not accept any returns without an RMA number, shipments will be refused and returned to you.

If you are returning an item you must do the following in order to receive your refund:

  • Return the merchandise to us within 15 days of your original receipt of the order.
  • The products must be returned in new, resalable condition.
  • You must include all packaging materials.
  • Packaging materials must not be torn or damaged.
  • All manuals and warranty registration cards must be unmarked.
  • You must pay any return shipping expense.
  • Display  the RMA number prominently on the outside of the box to avoid delays to your refund.
  • Returned products must be received within 7 days from the issuance of the RMA Number

Note:  Packing the product properly for undamaged return is your responsibility.

Please remember to back up all of your data before installing any new software or peripherals; we cannot be responsible for any loss of data.

PLEASE FEEL FREE TO CALL OR EMAIL US IF YOU HAVE ANY QUESTIONS OR CONCERNS. 



Prices and Information on Our Web site 
We make every attempt to avoid errors in pricing and product information. In the event a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause.


Contact Information  
Imagiforce Corporation
218 E. Bearss Avenue, #308
Tampa, FL 33613

USA



Phone: 813-949-9383


 

 
 
 
 
 
 
 
 
 
 
 
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All other trademarks are owned by the respective company or Imagiforce Corporation.